CITY OF TSHWANE Contact Numbers / Kontak Nommers

 

CITY OF TSHWANE, USEFUL NUMBERS FOR LOCAL PROBLEMS

Councillor:

Siobhan Muller Ward 42  ward82pta@gmail.com / 082 454 9244

Please remember that a Councillor may only intervene once a resident has reported to City of Tshwane Municipality and feels that the matter is not resolved.  No electricity, water or sewer complaint can be addressed without a municipal reference number.

When sending a complaint to your Councillor, it’s vitally important to attach:

  1. Reference Number
  2. Street Address
  3. Suburb
  4. Contact Number

By-law offences: (eg illegal street trading & night club activities): 012 358 0070 (external) Or toll-free  080 111 1556

Complaints and enquiries: customercare@tshwane.gov.za

Domestic bin complaints: 012 358 1317

Electricity-related complaints: External 012 358 9999 / 2111 Or toll free: 080 111 1556

FIRE & EMERGENCY MEDICAL: Tel – 10177 / 012 358 2124 / 012 310 6200

Meter readings: Email to meterrecords@tshwane.gov.za , Fax : 012 359 6888, five days before billing date only. OR Call: 012 358 9999; choose option 2 and then option 4.  For billing periods, please visit http://www.tshwane.gov.za

Metro Police Accidents Reports: Tel – 012 358 7244 / 358 7114

Power outages: sms the word POWER followed by your account number to 44676 or 082 612 0333 (example POWER 5000066767)  OR call 012 358 2111 / 9999 or use the following link: http://tshwane.webhop.org/Tshwanesms/Map.aspx

Potholes / road surfaces: pothole@tshwane.gov.za

Sewerage complaints: 012 358 9999 /    customercare@tshwane.gov.za.  After hours : 080 000 4135

Stormwater drainage and pothole repairs : 012 358 0614 / pothole@tshwane.gov.za

Streetlights Reporting Faulty: streetlights@tshwane.gov.za; customercare@tshwane.gov.za / Tel – 080 1111 556 / 012 358 9999 / 012 358 2540/1

Please provide the following:

  1. Physical address
  2. Nearest street corner from faulty street light
  3. Street light pole number
  4. Details/nature of the problem
  5. Contact details of caller

Tshwane Bus Services: 012 358 0214 / 0443 / 0231

Traffic Fines Info: Tel – 012 358 7154 / 7157 / 7088 / 7089

Traffic Lights Faulty:  trafficsignalfaults@tshwane.gov.za

Water problems: 012 358 2111 / 9999

Waste management complaints : All 012 358 0577/9

Water leaks:  waterleaks@tshwane.gov.za

Water quality: drinkingwater@tshwane.gov.za

Lynnwood Resident’s Association (LRA):

Inge Pieterse (Chairlady) inge@lynnwood-ra.co.za / 083 454 8185

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